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100% Pass Guarantee PassLeader 600-455 Dumps with VCE and PDF for Free (Question 31 – Question 36)

New 600-455 exam questions from PassLeader 600-455 dumps! Welcome to download the newest PassLeader 600-455 VCE and PDF dumps: https://www.passleader.com/600-455.html (80 Q&As)

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QUESTION 31
In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which two campaign modes require a dialer port to place a call? (Choose two.)

A.    Direct Preview dialing mode
B.    Progressive dialing mode
C.    Predictive dialing mode
D.    Transfer to IVR dialing mode
E.    Courtesy Callback Dialing mode

Answer: BC

QUESTION 32
With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?

A.    100
B.    15
C.    50
D.    20

Answer: C

QUESTION 33
How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A.    in the parent Cisco Unified ICM system, using Agent Level Detail data
B.    in the parent Cisco Unified ICM system, using skill group data
C.    in the child Cisco Unified Contact Center Enterprise system, using call type data
D.    in the child Cisco Unified Contact Center Enterprise system, using services data

Answer: A

QUESTION 34
Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?

A.    Call Type tables
B.    Skill Group tables
C.    Route Call Detail table
D.    Call Termination Detail table

Answer: A

QUESTION 35
When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?

A.    when the call is routed to an agent
B.    when the call is first post-routed from Cisco Unified Communications Manager
C.    when the call terminates and data is written to the Cisco TCD table
D.    when a call-routing script hits the first Queue to Skill Group node

Answer: B

QUESTION 36
What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

A.    The call cannot be transferred or conferenced back to an agent.
B.    Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.
C.    Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.
D.    Cisco Unified Contact Center Enterprise does not record the transfer number dialed.

Answer: C


New 600-455 exam questions from PassLeader 600-455 dumps! Welcome to download the newest PassLeader 600-455 VCE and PDF dumps: https://www.passleader.com/600-455.html (80 Q&As)

P.S. Free 600-455 dumps are available on Google Drive shared by PassLeader: https://drive.google.com/open?id=0B-ob6L_QjGLpS0Y1Um5uMTU3UDQ