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QUESTION 166
You have a System Center 2012 R2 infrastructure.
You plan to implement the Audit Collection Service (ACS).
ACS reports will not be available from the Operations Manager console.
You need to recommend a solution to view the ACS reports.
What should you include in the recommendation?

A.    A Microsoft SQL Server Reporting Services (SSRS) instance
B.    A reporting services point in Configuration Manager
C.    A Reporting data warehouse for Service Manager
D.    A Microsoft SharePoint Server report library

Answer: A

QUESTION 167
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. The network contains a Service Manager infrastructure.
The company implements a service level agreement (SLA) for the private cloud.
You need to recommend an escalation notification solution for when an SLA warning threshold is exceeded.
What should you include in the recommendation?

A.    a subscription
B.    a Desired Configuration Management Event Workflow Configuration
C.    an incident event workflow
D.    a monitor
E.    a rule

Answer: C
Explanation:
You can use the following procedure to create a workflow rule that will change the support tier to Tier 2 whenever the Urgency property of an incident that is related to printing problems is changed to High.
This procedure assumes that you already created an incident template to change the support tier to Tier 2, and it assumes that you already created the priority calculation table.
For more information, see How to Set Incident Priority and “To create a new printer-related incident template” in How to Create Incident Templates.
http://technet.microsoft.com/en-us/library/ff461123.aspx

QUESTION 168
You have a System Center 2012 Operations Manager infrastructure.
You have a line-of-business web application named Appl.
App1 stores its information in a dedicated Microsoft SQL Server database.
Your company defines a service level agreement (SLA) for App1 of at least 98 percent uptime.
You need to iMP1ement a solution that measures the availability of Appl.
You create a distributed application for Appl.
What should you create next?

A.    a monitor
B.    a Monitor state SLO
C.    a Collection rule SLO
D.    a rule

Answer: B
Explanation:
http://blogs.technet.com/b/server-cloud/archive/2011/11/11/application-performance-monitoring-withoperations-manager-2012.aspx

QUESTION 169
Your company has a private cloud that contains a System Center 2012 infrastructure.
The network contains a Service Manager infrastructure and a Configuration Manager infrastructure.
You create a configuration baseline for desired configuration management.
You need to ensure that an incident is created automatically in Service Manager when a device is non-compliant.
You install the Configuration Manager connector for Service Manager.
What should you do next?

A.    Create a Desired Configuration Management Event Workflow Configuration.
B.    Create a service level objective (SLO) for the desired configuration management incident.
C.    Create an incident template.
D.    Import the Configuration Manager Management Packs.

Answer: A
Explanation:
A connector is required to bring data from Configuration Manager into Service Manager.
From there, you create a Desired Configuration management Event Workflow.
Using Connectors to Import Data into System Center 2012 – Service Manager
http://technet.microsoft.com/en-us/library/hh524326.aspx
How to Configure Desired Configuration Management to Generate Incidents
http://technet.microsoft.com/en-us/library/hh495577.aspx
Gol: http://technet.microsoft.com/en-us/library/ff460938
In System Center Service Manager 2010 Service Pack 1 (SP1), you can import configuration baselines from System Center Configuration Manager 2007 by using a Configuration Manager connector.
Then, you can configure Service Manager to create incidents for each Service Manager configuration item that is reported as noncompliant against the defined values.
You can use the following procedures to configure incident management to automatically generate desired configuration management-based incidents.
To configure incident management to automatically generate desired configuration management based incidents
1. In the Service Manager console, click Administration.
2. In the Administration pane, expand Workflows, and then click Configuration.
3. In the Configuration pane, double-click Desired Configuration Management Event Workflow Configuration.
4. In the Configure Desired Configuration Management Workflows dialog box, click Add.
http://technet.microsoft.com/en-us/library/ff460938.aspx

QUESTION 170
Your company has a private cloud that contains a System Center 2012 Service Manager instance.
Service Manager has the Self-Service Portal installed.
You create a service offering that contains a single request offering.
The service offering provides logged-on users with the ability to add their user account automatically to a group named Group1.
You need to ensure that all requests for group membership changes require approval from the security department.
What should you modify?

A.    the request offering
B.    the service request template
C.    the service offering
D.    the Service Offering Category list

Answer: B
Explanation:
http://syscen.blogspot.com/2012/01/automating-new-user-creation-with-scsm.html
http://syscen.blogspot.com/2012/02/automating-new-user-creation-with-scsm.html
http://syscen.blogspot.com/2012/02/automating-new-user-creation-with-scsm_09.html
http://syscen.blogspot.com/2012/02/automating-new-user-creation-with-scsm_15.html
1. Create Runbook Automated Activity Template
2. Extend service request class
3. Create Service Request template using the new Class and include the Runbook Automated Activity Template.
4. Create the Service Request Offering.

QUESTION 171
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. A server named Server1 hosts the System Center 2012 Service Manager management server.
A server named Server2 hosts the System Center 2012 Orchestrator management server.
You plan to use a runbook named Runbook1 to update the status of Service Manager incidents. You need to ensure that you can create Runbook1, and then reference the runbook in Service Manager.
What should you do? (Each correct answer presents part of the solution. Choose all that apply.)

A.    From the Service Manager Console, add an incident event workflow.
B.    From the Service Manager Shell, run the Update-SCSMWorkflow cmdlet.
C.    From the Service Manager Console, create an Orchestrator connector.
D.    From the Orchestrator Deployment Manager, register the Integration Pack for System Center Service Manager.
E.    From the Service Manager Console, update the Problem Status list.
F.    From the System Center 2012 Orchestrator Runbook designer, create a connection.

Answer: CDF
Explanation:
Install the integration pack for SCSM on Orchestrator and configure the connection settings (SCSM server name, User, Password)
Create a new runbook
First activity -> “Monitor Object” of SCSM integration pack -> Incident Class -> On Update – > Filter “Support Group” not equal “Tier 1”
Add 6 “Send Email” activities -> 6 different recipients -> add the text in each mail body Link all 6 “Send Email” activities with the first “Monitor Object” activity On each link delete the default rule “On success” Add a new criteria -> Choose the “Support Group” from the data bus ->criteria of the first link “Support Group” equals “Tier 2”
Do the same with the other Links and Support Groups.
Check in and start the runbook
http://social.technet.microsoft.com/Forums/en/administration/thread/ea41a3a4-0b40-47ee-9ecc-a2ecab8794bf
To create an Orchestrator connector
In the Service Manager console, click Administration.
In the Administration pane, expand Administration, and then click Connectors. In the Tasks pane, under Connectors, click Create Connector, and then click Orchestrator connector.
Perform these steps to complete the Orchestrator Connector Wizard:
On the Before You Begin page, click Next.
On the General page, in the Name box, type a name for the new connector.
Make sure that Enable this connector is selected, and then click Next.
On the Connection page, in the Server Information area, type the URL of the Orchestrator Web service, depending on which version of Orchestrator you are using:
For Orchestrator Beta, type the URL of the Orchestrator Web service in the form of
http://<computer>:<port>/Orchestrator.svc, where <computer> is the name of the computer hosting the web service and <port> is the port number where the web service is installed. (The default port number is 81.) For Orchestrator RC, type the URL of the Orchestrator Web service in the form of
http://<computer>:<port>/
Orchestrator2012/Orchestrator.svc, where <computer> is the name of the computer hosting the web service and <port> is the port number where the web service is installed.
(The default port number is 81.)
On the Connection page, in the Credentials area, either select an existing account or click New, and then do the following:
In the Run As Account dialog box, in the Display name box, type a name for the Run As account. In the Account list, select Windows Account. Enter the credentials for an account that has rights to connect Orchestrator, and then click OK. On the Connection page, click Test Connection.
Note
Special characters (such as the ampersand [&]) in the User Name box are not supported.
In the Test Connection dialog box, make sure that the message “The connection to the server was successful” appears, and then click OK. On the Connection page, click Next.
On the Folder page, select a folder, and then click Next. On the Web Console URL page, type the URL for the Orchestrator web console in the form of http://<computer>:port (the default port number is 82), and then click Next. On the Summary page, make sure that the settings are correct, and then click Create. On the Completion page, make sure that you receive the message “Orchestrator connector successfully created,” and then click Close.
To validate the creation of an Orchestrator connector In the Connectors pane,
locate the Orchestrator connector that you created. Review the Status column for a status of Finished Success.
Note
Allow sufficient time for the import process to finish if you are importing a large number of runbooks.
In the Service Manager console, click Library.
In the Library pane, expand Library, and then click Runbooks. Review the Runbooks pane, and note that your runbooks have been imported.
http://technet.microsoft.com/en-us/library/hh519779.aspx
The Integration Pack for System Center Service Manager is an add-in for Opalis Integration Server 6.3 that enables you to use System Center Service Manager to coordinate and use operational data in an existing IT environment comprised of service desk systems, configuration management systems,, and event monitoring systems,, including specifically BMC Remedy IT Service Management Suite, BMC Atrium, and HP Service Manager 7 and HP Service Center 6.2.
With this integration pack, you can also create workflows that interact with and transfer information to the integration packs for System Center Operations Manager, System Center Data Protection Manager, System Center Configuration Manager, and System Center Virtual Machine Manager.
Opalis, a Microsoft Subsidiary, is committed to helping you protect your privacy, while delivering software that brings you the performance, power, and convenience you want.
For more information, seetheOpalis 6.3
Privacy Statement
http://go.microsoft.com/fwlink/?LinkID=202690
http://technet.microsoft.com/en-us/library/gg464964.aspx

QUESTION 172
You work as a Network Administrator at ABC.com.
The network includes a System Center 2012 infrastructure.
System Center 2012 – Service Manager is used by the help desk department to track any problems reported with network devices, servers or computers.
You want to be notified every time a new incident that pertains to a server problem is opened.
You open the System Center 2012 Service Manager Console.
What should you do next?

A.    You should configure an announcement.
B.    You should configure a subscription.
C.    You should configure a template.
D.    You should configure a connector.

Answer: C
Explanation:
Although you will need a subscription to receive the messages, you need a template first (to satisfy the requirement –You want to be notified every time a new incident that pertains to a server problem is opened” )
When you create a template, you can specify a target class.
The target class is used to target certain types of incidents for notifications.
http://technet.microsoft.com/en-us/library/hh519689.aspx
http://blogs.technet.com/b/servicemanager/archive/2009/09/28/creating-notification-templates-in-system-center-service-manager.aspx

QUESTION 173
System Center 2012 allows you to configure how content distribution is managed on remote distribution points that are identified as prestaged.
Which setting is desirable for this scenario:
You have large packages, with content such as an operating system, and never want to use the network to distribute the content to the distribution point.
When you select this option, you must prestage the content on the distribution point.

A.    Manually copy the content in this package to the distribution point
B.    Download only content changes to the distribution point
C.    Automatically download content when packages are assigned to distribution points
D.    None of these

Answer: A

QUESTION 174
The storage pool is a set of disks on which the DPM server stores the replicas and recovery points for the protected data.
Planning the storage pool involves calculating capacity requirements and planning the configuration of the disks.
Which of the following can you NOT use for the storage pool:

A.    Direct attached storage (DAS)
B.    USB/1394 disks
C.    iSCSI storage device or SAN
D.    Fiber Channel storage area network (SAN)

Answer: B

QUESTION 175
To view Application Performance Monitoring event details, you must install the Operations Manager web console.
Which of the following is NOT a valid requirement for installing web console?

A.    ISAPI and CGI Restrictions in IIS are enabled for ASP.NET 4
B.    Server must be running SharePoint
C.    OS must be 64 bit
D.    OS must be Windows Serve 2008 R2 SP1

Answer: B

QUESTION 176
Your company has a datacenter in Los Angeles.
The datacenter contains a private cloud that is managed by a System Center 2012 Virtual Machine Manager (VMM) infrastructure.
The infrastructure contains two management servers and 10 Hyper-V hosts.
You configure VMM to use an update server and to synchronize the updates by using a windows Server Update Services (WSUS) server named WSUS1.
You attempt to verify compliance with the Sample Baseline for Security Updates.
You view the console as shown in the exhibit. (Click the Exhibit button.)

You need to ensure that you can verify compliance for all of the Hyper-V hosts.
What should you modify?

A.    the update classifications of the update server
B.    the Assignment Scope of the baseline
C.    the default configuration provider
D.    the Network settings of the All Hosts host group

Answer: B
Explanation:
In the VMM console, open the Fabric workspace.
On the Home tab, in the Add group, click Add Resources, and then click Update Server.
The Add Windows Server Update Services Server dialog box opens.
In Computer name, enter the fully qualified domain name (FQDN) of the WSUS server (for example, VMMServer01.contoso.com).Specify which TCP/IP port that the WSUS website listens on for connections (for example, port 8530).
Enter credentials for connecting to the WSUS server.
The account must have administrator rights on the WSUS server.
If necessary, select the Use Secure Socket Layer (SSL) to communicate with the WSUS server and client’s check box.
Click Add.
The WSUS server will be added to VMM, followed by initial synchronization of the updates catalog. Depending on how many update classifications and products you chose when you installed the WSUS server, this operation can take a long time, depending on such factors as network traffic and the load on the WSUS server.
To find out the status of the operation, monitor the status of the Add Update Server and Synchronize Update Server jobs in the Jobs window or in the Jobs workspace.
Note
After you enable update management in VMM, you should manage the WSUS server only through VMM, unless you are using a WSUS server in a Configuration Manager environment.
To verify that the WSUS server was added to VMM successfully:
In the Fabric workspace, on the Fabric pane, expand Servers, and click Update Server.
The results pane should display the WSUS server.
In the Library workspace, on the Library pane, expand Update Catalog and Baselines, and then click Update Catalog. The results pane should display the updates that were downloaded during WSUS synchronization.

QUESTION 177
Your role of Systems Administrator at ABC.com includes the management of the company’s private cloud.
The private cloud is hosted on an internal System Center 2012 infrastructure.
System Center 2012 – Operations Manager (SCOM) is used to monitor the servers in the private cloud.
An SCOM monitor targets all the servers in the private cloud.
You want to create an override for the monitor to target only the servers that have a specific application installed.
A registry value is used to identify the servers with the application installed.
Which two of the following should you create to use with the override? (Choose two).

A.    A Dynamic Group
B.    A Static Group.
C.    A Workflow.
D.    A Task.
E.    An Attribute.

Answer: AE
Explanation:
http://blogs.technet.com/b/kevinholman/archive/2009/06/10/creating-custom-dynamic-computer-groups-based-on-registry-keys-on-agents.aspx

QUESTION 178
Your company has a datacenter in Los Angeles that contains a private cloud.
The private cloud is managed by using a System Center 2012 Operations Manager infrastructure.
You plan to create a distributed application named Appl.
You need to ensure that a folder for App1 is available from the Monitoring workspace in the Operations Manager console.
What should you do?

A.    Run the Protect-SCOMManagementPack cmdlet.
B.    Save App1 in the Default Management Pack.
C.    Run the Import-SCOMManagementPack cmdlet.
D.    Save App1 as a new management pack.

Answer: D
Explanation:
The Default Management Pack file contains common elements such as views at the top level of the Monitoring workspace. This is an unsealed management pack file so that you can create views and folders at this level. It should not be used for any other purpose.
For creating elements such as monitors and rules, create a new management pack file.
Selecting a Management Pack File
http://technet.microsoft.com/en-us/library/hh457560.aspx
The Default management pack that ships with OpsMgr 2007 is used to store very specific information for the management group. It is a widely known best practice to NOT write any custom rules, monitors, groups, views, or overrides to this MP. Even customers who know this – and try to enforce this across their organizations…. will still inadvertently get junk in their default MP…. they will save things here by accident, or by granting access to advanced operators who aren’t educated on this topic.
The main problem with doing so…. is that we will build a dependency for this MP on any MP it references…. and therefore we wont ever be able to delete those management packs, until we clean this Default MP up, and start enforcing best practices.
http://blogs.technet.com/b/kevinholman/archive/2008/11/11/cleaning-up-the-default-mp.aspx

QUESTION 179
Your company has a private cloud that is managed by using a System Center 2012 Operations Manager infrastructure.
From Operations Manager, you create a group named Group1.
You add multiple servers to Group1.
You have an Active Directory group named Group2.
You configure a dashboard for the users in Group2 to manage the client computers in Group1. You need to ensure that the users in Group2 can achieve the following tasks:
– View open critical alerts generated by Group1.
– Identify whether a monitor generated an alert.
Which object should you add to the dashboard?

A.    a state widget
B.    an alert widget
C.    an event view
D.    a state view
E.    an alert view

Answer: B
Explanation:
Adding an alert widget to a dashboard
Step 1: In an empty dashboard cell, click on the “Click to add widget” link. This opens the New Dashboard and Widget Wizard.
Step 2: Now you are presented with a selection of the available widgets. Select Alert Widgets and then click Next.
Step 3: Once you give your widget a name and a description, you can choose a group or object for which to display alerts. The ability to select between “Groups” and “Groups and objects” allows you to change the scope of objects for which you will receive alerts. If you only want to target a certain object within a group or class, the
“Groups and objects” option allows you to do so, while the “Groups” option enables you to view alerts for all objects within the group you choose.
Step 4: Next you can specify the criteria for the alerts you will receive.
You may choose the Severity, Priority, and Resolution State of the alerts.
For example, I will receive alerts for warnings and information of all priority, and in either the new or closed state.
Step 5: Lastly, select the columns to display for each alert.
You can also decide how the alerts are sorted by default as well as how they are grouped.
One great addition to the alert widget that is not present in the alert view is the addition of the “Is Monitor Alert” column. This column allows you to see whether the alert was generated by monitor rather than a rule. In my example, I will group alerts by “Is Monitor Alert” and sort by “Last Modified”.
And there you have it. We’ve configured a dashboard with a powerful alert widget. It is a great way to quickly view the alerts you care about organized in the way you want. If you aren’t satisfied with your configuration or if your needs change, you can always click the button which gives you the option to reconfigure, personalize, or remove your widget. Reconfiguring a widget opens a wizard with your previously chosen widget configuration and allows you to change
all of options to keep up to date with your needs. Here you can change everything from the groups or objects targeted, to the name of the widget.
Personalizing a widget allows you to change the display options for that widget. Here you can change which columns are displayed and how your alerts are grouped and sorted. This allows you to view the alerts within a context that is most appropriate to you, but without having to worry about the primary configuration details.
http://blogs.technet.com/b/momteam/archive/2011/10/17/operations-manager-2012-dashboards-the-alertwidget.aspx

QUESTION 180
You deploy System Center 2012 Operations Manager.
You create two unsealed management packs named MP1 and MP2.
You create an override for MP1.
You create a group in MP2.
You need to apply the override for MP1 to the group in MP2.
What should you do before you apply the override?

A.    Create a new class in MP2.
B.    Seal MP1.
C.    Seal MP2.
D.    Create a new class in MP1.

Answer: C
Explanation:
When you create a group, you save it to an unsealed management pack. However, an element in an unsealed management pack, such as a group, cannot reference an element in a different unsealed management pack, such as an override or a view. If you are going to use a group to target an override or scope a view, you must either save the group to the same unsealed management pack as the override or view, or you must seal the management pack that contains the group. If you save the group to the same unsealed management pack as the override or view, you can only use that group for overrides and views that are also contained in that unsealed management pack. If you seal the management pack that contains the group, you can reference that group from other unsealed management packs. However, you cannot easily change any group settings in the sealed management pack or add new groups to the sealed management pack.
http://www.code4ward.net/main/Blog/tabid/70/EntryId/130/Implications-when-using-groups-from-a-sealed-MPfor-overrides.aspx

QUESTION 181
Your company has a datacenter in Los Angeles.
The datacenter contains a private cloud that is managed by using a System Center 2012 infrastructure.
A server named VMM1 hosts the System Center 2012 Service Manager management server.
A server named Server2 hosts the System Center 2012 Orchestrator management server.
You plan to use a runbook named Book1 to update the status of Service Manager incidents.
You need to ensure that you can create Book1, and then reference the runbook in Service Manager.
What should you do? (Each correct answer presents part of the solution. Choose all that apply.)

A.    From the Service Manager Console, add an incident event workflow.
B.    From the Service Manager Shell, run the Set-SCDWJobSchedule cmdlet.
C.    From the Orchestrator Deployment Manager, register the Integration Pack for System Center Service Manager.
D.    From the Service Manager Console, create an Orchestrator connector.
E.    From the System Center 2012 Orchestrator Runbook designer, create a connection.
F.    From the Service Manager Shell, run the Enable-SCDWJobSchedule cmdlet.

Answer: CDE
Explanation:
Install the integration pack for SCSM on Orchestrator and configure the connection settings (SCSM server name, User, Password)
Create a new runbook
First activity -> “Monitor Object” of SCSM integration pack -> Incident Class -> On Update – > Filter “Support Group” not equal “Tier 1”
Add 6 “Send Email” activities -> 6 different recipients -> add the text in each mail body Link all 6 “Send Email” activities with the first “Monitor Object” activity On each link delete the default rule “On success” Add a new criteria -> Choose the “Support Group” from the data bus ->criteria of the first link “Support Group” equals “Tier 2”
Do the same with the other Links and Support Groups.
Check in and start the runbook
http://social.technet.microsoft.com/Forums/en/administration/thread/ea41a3a4-0b40-47ee-9ecc-a2ecab8794bf
To create an Orchestrator connector
In the Service Manager console, click Administration.
In the Administration pane, expand Administration, and then click Connectors. In the Tasks pane, under Connectors, click Create Connector, and then click Orchestrator connector.
Perform these steps to complete the Orchestrator Connector Wizard:
On the Before You Begin page, click Next.
On the General page, in the Name box, type a name for the new connector.
Make sure that Enable this connector is selected, and then click Next.
On the Connection page, in the Server Information area, type the URL of the Orchestrator Web service, depending on which version of Orchestrator you are using:
For Orchestrator Beta, type the URL of the Orchestrator Web service in the form of
http://<computer>:<port>/Orchestrator.svc, where <computer> is the name of the computer hosting the web service and <port> is the port number where the web service is installed. (The default port number is 81.) For Orchestrator RC, type the URL of the Orchestrator Web service in the form of
http://<computer>:<port>/
Orchestrator2012/Orchestrator.svc, where <computer> is the name of the computer hosting the web service and <port> is the port number where the web service is installed.
(The default port number is 81.)
On the Connection page, in the Credentials area, either select an existing account or click New, and then do the following:
In the Run As Account dialog box, in the Display name box, type a name for the Run As account. In the Account list, select Windows Account. Enter the credentials for an account that has rights to connect Orchestrator, and then click OK. On the Connection page, click Test Connection.
Note
Special characters (such as the ampersand [&]) in the User Name box are not supported.
In the Test Connection dialog box, make sure that the message “The connection to the server was successful” appears, and then click OK. On the Connection page, click Next.
On the Folder page, select a folder, and then click Next. On the Web Console URL page, type the URL for the Orchestrator web console in the form of http://<computer>:port (the default port number is 82), and then click Next. On the Summary page, make sure that the settings are correct, and then click Create. On the Completion page, make sure that you receive the message “Orchestrator connector successfully created,” and then click Close.
To validate the creation of an Orchestrator connector In the Connectors pane,
locate the Orchestrator connector that you created. Review the Status column for a status of Finished Success.
Note
Allow sufficient time for the import process to finish if you are importing a large number of runbooks.
In the Service Manager console, click Library.
In the Library pane, expand Library, and then click Runbooks. Review the Runbooks pane, and note that your runbooks have been imported.
http://technet.microsoft.com/en-us/library/hh519779.aspx
The Integration Pack for System Center Service Manager is an add-in for Opalis Integration Server 6.3 that enables you to use System Center Service Manager to coordinate and use operational data in an existing IT environment comprised of service desk systems, configuration management systems,, and event monitoring systems,, including specifically BMC Remedy IT Service Management Suite, BMC Atrium, and HP Service Manager 7 and HP Service Center 6.2.
With this integration pack, you can also create workflows that interact with and transfer information to the integration packs for System Center Operations Manager, System Center Data Protection Manager, System Center Configuration Manager, and System Center Virtual Machine Manager.
Opalis, a Microsoft Subsidiary, is committed to helping you protect your privacy, while delivering software that brings you the performance, power, and convenience you want.
For more information, seetheOpalis 6.3
Privacy Statement
http://go.microsoft.com/fwlink/?LinkID=202690
http://technet.microsoft.com/en-us/library/gg464964.aspx

QUESTION 182
Your company has a private cloud that contains a System Center 2012 infrastructure.
The network contains a Service Manager infrastructure and an Orchestrator infrastructure.
You plan to configure the private cloud to meet the following requirements:
– Integrate runbooks to Service Manager requests.
– Automate administration tasks by using runbooks.
– Provide end users with the ability to perform administrative tasks.
You need to configure the private cloud to meet the requirements.
What should you do from Service Manager?

A.    Register the Orchestrator Integration Packs.
B.    Create an Exception Management Workflow.
C.    Register a data source.
D.    Select the sync folder for the Orchestrator connector.

Answer: D
Explanation:
After importing into Orchestrator and setting up connections, you need to sync from Service Manager (make the run books available).

QUESTION 183
You use System Center 2012 R2 Service Manager to manage incident requests.
You need to create a service level objective (SLO).
Which three items should you include in the SLO? Each correct answer presents part of the solution.

A.    an email notification subscription
B.    a queue
C.    a calendar
D.    an incident request template
E.    a metric
F.    an email notification template

Answer: BCE
Explanation:
In System Center 2012 ?Service Manager, you create a service level objective to create relationships between a queue and a service level, a calendar item and a time metric, and actions that occur before or after service level breaches.
In order to create a service level objective, it is easier if you have already created or defined a calendar item and an SLA metric. Additionally, the service level objective that you create is linked to a queue.
Reference: How to Create a Service Level Objective
https://technet.microsoft.com/en-us/library/hh519603.aspx

QUESTION 184
Hotspot Question
You manage a System Center 2012 R2 Operations Manager deployment.
The deployment contains a server named Server1 that runs Windows Server 2012 R2.
You discover an alert for Server1 generated by a monitor named Monitor1.
Monitor1 does not implement on-demand detection.
When you troubleshoot the cause of the alert, you discover that the issue causing the alert was resolved. You need to ensure that once you close the alert, an alert will be generated if the same issue reoccurs. What should you do before closing the alert? To answer, select the appropriate options in the answer area.

Answer:

Explanation:
Recalculate Health – this forces the monitor to recaclulate health, telling it not to wait until the next scheduled execution. State changes depending on the outcome of the health check.
Using Health Explorer, you can reset the health state of an entity or recalculate the health of entity.
Incorrect answers:
Reset Health – if possible this will reset the monitor to healthy and close the alert. If the problem still exists the monitor will stay healthy until the next check.
Only reset health for a monitor when you are sure that all issues have been resolved.

QUESTION 185
Hotspot Question
You deploy System Center 2012 R2 Operations Manager to a server named Server1 that runs Windows Server 2012 R2.
Your company has a public website that is hosted in Microsoft Internet Information Services (IIS). You need to use Operations Manager to monitor the availability of the public website from the United States, Europe, Asia, and Australia.
What should you do on Server1? To answer, select the appropriate options in the answer area.


Explanation:
*Box 1, box 2: Run the GSM (Global Service Monitor) installer package from a machine which has System Center Operations Manager 2012 SP1: it will install GSM management packs. In order to receive full information regarding Visual Studio Web Test results, you need to import the Alert Attachment MP (available in the installation image for OpsMgr 2012 SP1) and enable file attachments for alerts.
* Box 3: Make sure Windows Identity Foundation is installed on your management server that is communicating with the cloud and everywhere the Operations Manager console is installed. Windows Identity Foundation is required.
Incorrect:
* Internet Information Services Hostable Web Core
This feature allows you to program an application to serve HTTP requests by using core IIS functionality.
* Simple TCP/IP Services supports the following TCP/IP services: Character Generator, Daytime, Discard, Echo and Quote of the Day. Simple TCP/IP Services is provided for backward compatibility and should not be installed unless it is required.
* Management OData IIS Extension
Management OData IIS Extension is a framework for easily exposing Windows PowerShell cmdlets through an ODATA-based web service that runs under IIS. to make the web service functional
Reference: System Center Global Service Monitor: Getting Started http://blogs.technet.com/b/momteam/archive/2013/01/14/system-center-global-service-monitor-getting-started.aspx

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