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PassLeader Valid 600-455 Dumps with VCE and PDF (Question 19 – Question 24)

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QUESTION 19
Which three statements about Courtesy Callback are true? (Choose three.)

A.    Courtesy Callback reduces the time callers have to wait in a queue.
B.    Courtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your criteria) the option to receive a courtesy callback by the system instead of waiting in the queue.
C.    The caller who has been queued by Cisco Unified Communication Manager can hang up and subsequently be called back when an agent is close to becoming available (preemptive callback).
D.    Courtesy Callback does not change the time a customer must wait to be connected to an agent.
E.    If the caller decides to be called back by the system, they leave their name and the time they want to be callback.
F.    You can schedule a callback for a specific time.
G.    Courtesy Callback is supported only with Cisco Voice Gateway.
H.    Courtesy Callback is not allowed with Agent Request API.

Answer: ADG

QUESTION 20
The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which three additional features are provided? (Choose three.)

A.    team performance gadget to view agent status
B.    queue statistics gadget to view queue (skill group) statistics for the supervisor’s queues
C.    Cisco Unified Communications Manager Remote Silent Monitoring
D.    barge-in and intercept
E.    gadget to park calls
F.    transcoder gadget for recording

Answer: ABD

QUESTION 21
The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat service. Which three applications does the Tomcat service contain? (Choose three.)

A.    Finesse desktop application
B.    Finesse REST API
C.    Finesse VXML applications
D.    Finesse HTTP server
E.    Finesse administration application
F.    Finesse CTI Object application

Answer: ABE

QUESTION 22
In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?

A.    after a supervisor has started monitoring a call
B.    after a supervisor has barged into a call
C.    after a supervisor has selected a talking agent for monitoring
D.    after a supervisor has conferenced into a call
E.    after a supervisor has transferred the call

Answer: B

QUESTION 23
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?
passleader-600-455-dumps-231

A.    number of agents assigned to the queue who are on inbound calls
B.    number of calls handled by the agents associated with that queue
C.    number of agents assigned to the queue who are on outbound calls
D.    number of agents assigned to the queue who are on internal consult calls
E.    number of agents assigned to the other queues

Answer: D

QUESTION 24
In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

A.    Agent Notification
B.    Browser Pop
C.    Timer Action
D.    HTTP Request
E.    Run Macro

Answer: BE


New 600-455 exam questions from PassLeader 600-455 dumps! Welcome to download the newest PassLeader 600-455 VCE and PDF dumps: https://www.passleader.com/600-455.html (80 Q&As)

P.S. Free 600-455 dumps are available on Google Drive shared by PassLeader: https://drive.google.com/open?id=0B-ob6L_QjGLpS0Y1Um5uMTU3UDQ