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Update 600-455 Dumps with VCE and PDF for Free (Question 13 – Question 18)

New 600-455 exam questions from PassLeader 600-455 dumps! Welcome to download the newest PassLeader 600-455 VCE and PDF dumps: https://www.passleader.com/600-455.html (80 Q&As)

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QUESTION 13
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended configuration (AW type) for these two machines?

A.    1 – Primary Distributor AW, 1 – Secondary Distributor AW
B.    1 – Primary Distributor AW, 1 – Client AW
C.    1 – Secondary Distributor AW, 1 – Client AW
D.    2 – Client AWs
E.    2 – Secondary Distributor AWs
F.    1 – Primary Client AW, 1 – Secondary Client AW

Answer: A

QUESTION 14
Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?

A.    The call type is changed and continues the current script execution.
B.    The call is reset to the new call type, like a new call with all counters reset to zero.
C.    There is no impact, and the call type is used only for the initial script selection process.
D.    The call is reclassified and the system executes a new routing associated with that call type.

Answer: D

QUESTION 15
Which Cisco Unified Border Element configuration is correct for a Cisco Unified Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?

A.    You must dedicate a voice gateway for VXML browser sessions.
B.    You must configure Cisco Unified Border Element as media pass flow-around mode.
C.    You must configure Cisco Unified Border Element as media pass flow-through mode.
D.    You must use box-to-box Cisco Unified Border Element redundancy.

Answer: C

QUESTION 16
Which three features does the SIP Proxy software provide when Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, and Cisco Unified SIP Proxy are used? (Choose three.)

A.    centralized dial plan
B.    load balancer for HTTP and SIP
C.    integration with Cisco ISR using SM-SRE
D.    N+1 or N.N redundancy
E.    box-to-box redundancy
F.    demarcation point between networks

Answer: ACD

QUESTION 17
Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)

A.    For reporting purposes, the Post Call Survey call has the same CallGUID and call context as the original inbound call.
B.    For reporting purposes, the Post Call Survey call has the ICM Router Key and call context from the original inbound call.
C.    The call context for the Post Call Survey includes all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the Post Call Survey context.
D.    This feature lets you configure a call flow that, after the caller disconnects from the agent, optionally sends the call to a dialed number configured for a Post Call Survey.
E.    If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the reporting server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.
F.    If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the call server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.

Answer: ACF

QUESTION 18
Which two statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose two.)

A.    In Whisper Announcements, wave files must match Cisco Unified CVP encoding and format requirements (G.711, CCITT A-Law 8 kHz, 8 bit, mono).
B.    The maximum play time for a Whisper Announcement is subject to a timeout (default 45 sec).
C.    Two Whisper Announcements can play for each call.
D.    In Whisper Announcements, wave (.wav) is the only supported file type.
E.    While a Whisper Announcement is playing, the agent can put the call on hold.

Answer: AD


New 600-455 exam questions from PassLeader 600-455 dumps! Welcome to download the newest PassLeader 600-455 VCE and PDF dumps: https://www.passleader.com/600-455.html (80 Q&As)

P.S. Free 600-455 dumps are available on Google Drive shared by PassLeader: https://drive.google.com/open?id=0B-ob6L_QjGLpS0Y1Um5uMTU3UDQ